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Objectives of the Position
- Support all plant service team, and make sure high customer satisfactory through improving service and product quality
- Winning and binding of customer through application-focused technical support and supporting existing customer
Main Areas of Responsibilities and Key Activities
- Daily technical problems solving at the customer’s and deals with customer complaints
- Ensures daily support for current / new products incl. product changes and consultancy at the customer’s site
- Monitors competitors locally
- Keeps in touch with customers; holds presentations, makes demonstrations and provide training to customers, dealers and prospects on products and techniques
- Compiles reports and ensures direct flow of communication to internal units
- New Color Activity, arrangement and handling of the trial for new color. Making effort to get good result according to team strategy
- Material Management： Monitor inventories and ensure timely collection of receivables
- Cooperation with internal department, SCM, lab, production
- New Plant launch and commissioning, achieve the business share target and set up good relationship with new customers.
- People management
- Ensures all activities and processes meet internal and external EHS standards
Job Requirements
- Education: Bachelor or above in chemical-related majors
- Working Experience: at least 5 year relevant working experience (technical service, production, lab or application) in chemical industry (preferably in Coatings industry)
- Technical